Privacy Policy

Vikasmandalmulund.com website and Vikas Mandal Mulund mobile app Privacy Policy

Vikas Mandal Mulund, is a public charitable trust registered under Mumbai Public Trust Act, 1950 vide Registration No. B.O.M. E-4412, ESTD.1970. with registered address - 101, Jai Laxminarayan Society, Lokmanya Tilak Road, Mulund (East), Mumbai 400081. We are also registered with Public Health Department, BMC Registration No: T Ward/Reg No 4 dated 6th July 2016.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions document, which is accessible at the website and also in mobile app unless otherwise defined in this Privacy Policy.

Vikas Mandal, Mulund, respects the privacy of its users and is committed to protect it in all respects. By using Vikas Mandal website, Vikas Mandal Mulund mobile app or its other services, you accord your consent to collect, store, and use of the personal information you provided (including any changes thereto as provided by you) for any of the services that we offer. For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Full name, gender, date & time of birth, photo, mobile number, email. Your payment data i.e. payment mode & details are collected and stored by Razorpay for proessing payments. Vikas Mandal Mulund does not transmit or store this data. We store the respose data provided Razorpay which includes last four digits of credit card, UPI id, transaction ID and status of payment. In ensuring your safety & privacy, we're limited to actions that are within our control. Therefore, it is necessary for you to exercise some simple precautions for your privacy & for a safe and secure experience. All data and photos including your personal data are transmitted between your devices and shared hosting server over the network without using encryption technologies. Data is stored in the server and database without encryption or masking.

Vikas Mandal Mulund mobile app uses third party services that may collect information used to identify you. Links to the privacy policy of third party service providers used by the app are as below:

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics as per the standard practices.

USER INFORMATION

All required information is service dependent and Vikas Mandal, Mulund may use the above said User information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalized Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come. Vikas Mandal Mulund mobile app does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the Service.

INFORMATION SHARING

Vikas Mandal may share the sensitive personal information to any third party without obtaining the prior consent of the User in the following limited circumstances:When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

Service Providers: We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

ACCESSING AND UPDATING PERSONAL INFORMATION

When you use the mandal's website, we make good and faithful efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal informationor sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

INFORMATION SECURITY

We value your trust in providing us your Personal Information, which we are striving to use commercially acceptable means of protecting it. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on the website and the mobile app is securely stored within the www.vikasmandalmulund.com's controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. No method of transmission over the internet, or method of electronic Storage is 100% secure and reliable, and we cannot guarantee its absolute security. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.  Vikas Mandal Mulund mobile app collects and shares your personal data, including but not limited to your full name, email addresses, userID, addresses, phone numbers, race and ethnicity, and other info such as date of birth, gender, and veteran status. It also collects and shares your financial information, such as income details, and payment information, such as last 4 digits of credit card number, using RazorPay service when you make online payments of our fees. App also collects and shares your health and fitness information, photos, app performance data, and device information. All data is transmitted over network and stored in our databases without encryption and is not processed ephemerally. It is stored in the database for the purpose of functionality and services these platforms offer. Your user ID, passwords, bank account details, and credit card number are NOT shared and NOT visible to anyone. We do NOT access your location, messages, SMS or MMS, emails, in-app messages, app activity or web browsing activity, phone contacts, phone calendar, any files or documents, audio (recordings or music), videos or other documents, or purchase history.

Data Deletion

You can request your data be deleted by an email to support@vikasmandalmulund.com from your registered email ID. We must call and verify that the request is from an authorized individual before deleteing any data. We do not guarranttee total removal of publicly accessible data which may have been copied by anyone.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

While Vikas Mandal Mulund provides many services that cater to all ages including infants and children, the Vikas Mandal Mulund mobile app Services presently relate to matrimony and hence do not address anyone under the age of 18. The Mobile app does not knowingly collect personally identifiable information from children under 18 years of age. In the case we discover that a child under 18 has provided us with personal information, we do not approve the profile and immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. The internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. We will notify you of any changes by posting the new Privacy Policy on this page.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

This policy is effective as of 6th November 2022 and supercedes all prior declared privacy policies

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@vikasmandalmulund.com

Grievance Redressal :
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to support@vikasmandalmulund.com

or in writing to Vikas Mandal Mulund

101, Jaylaxmi Narayan Housing Society,
Lokmanya Tilak Road,
Opp. Prashant Hotel,
Mulund (East),
Mumbai - 400081
Phone No. 022-2163-4720

We request you to please provide the following information in your complaint:-

  1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.
  4. The address, telephone number or e-mail address of the complaining party.
  5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
  6. A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.

Here are some simple guidelines YOU can follow to protect your privacy.

  • Guard your identity while stablishing contact with an identified prospect
    Our system will ensure that your identity is protected until YOU decide to reveal it.
    Do’s
    • Remember that you are in control of your online experience at all times. You can remain completely anonymous until YOU choose not to.
    Dont’s
    • Don't include your personal contact information like name, email address, home address, telephone numbers, place of work or any other identifying information in your initial messages.
    • Don't send contact information until your instincts tell you that this is someone you can trust. It's okay to take your time.
  • Start slow – Use emails initially
    Set up a separate email account for communicating. Trust your instincts and start by sharing only your email address and communicating solely via email.
    Do’s
    • Look for odd behavior or inconsistencies. Serious people will respect your space and allow you to take your time.
    • Ask a friend to read the emails you receive - an unbiased observer can spot warning signs you missed.
    • Stop communicating with anyone who pressures you for personal information or attempts in any way to trick you into revealing it.
    Dont’s
    • Don't use signature lines in your emails that include your phone numbers and addresses.
    • Don't use your regular or official email id for communicating with a person you don't know well.
  • Request for a photo
    A photo will give you a good idea of the person's appearance, which may prove helpful in achieving a gut feeling.
    Do’s
    • It’s best to view several images of someone in various settings: casual, formal, indoor and outdoors. If all you hear are excuses about why you can't see a photo, consider that he or she has something to hide.
  • Chat on the phone
    A phone call can reveal much about a person’s communication and social skills. Consider your security and do not reveal your personal phone number to a stranger.
    Do’s
    • Use a pre paid mobile phone number or use local telephone blocking techniques to prevent your phone number from appearing in Caller ID. Only furnish your phone number when you feel completely comfortable and have some background information on the other person.
    • If someone gives you a phone number with a strange area code, check it out to make sure it's not a charge number before you make the call.
  • Meet when YOU are ready
    The beauty of meeting online is that you can collect information gradually, later choosing whether to pursue the relationship in the offline world. You never are obligated to meet anyone. Go at your own pace!
    Do’s
    • Remember that you are in control when it comes to taking an online relationship offline.
    • Even if you decide to arrange a meeting, you always have the right to change your mind. It’s possible that your decision to keep the relationship at the anonymous level is based on a hunch that you can’t logically explain. Trust yourself. Go with your instincts.
  • Meet in a safe place
    When you choose to meet offline it is a good idea to try and include either or both of your families. But if you trust the person enough to meet alone always tell a friend or your family where you are going and when you will return.
    Do’s
    • When you decide to meet face to face with someone for the first time, choose a public place (such as a restaurant / cafe) at a time when many people are around and ensure your own transportation to and fro.
    • For the first meeting it is always good not to meet the other person alone. Take a friend or relative along and ask him/her to do the same.
    • In case you do decide to meet him/her alone leave the name, address and telephone number of the person you are going to meet with your friend or family member. Take a cellular phone along with you.
    Dont’s
    • Never arrange for your prospective match to pick you up or drop you at home.
    • Do not go to a secluded place or a movie alone at the first meeting.
  • Watch for warning signs
    Watching for warning signs and acting upon it is the surest way to avoid an uncomfortable situation.
    Do’s
    • Ask a lot of questions and watch for inconsistencies. This will help you detect liars & cons, and it will help you find out if you're compatible.
    • Pay attention to displays of anger, intense frustration or attempts to pressure or control you. Acting in a resentful manner, making demeaning or disrespectful comments, or any physically inappropriate behavior are all warning signs.
    • Involve your family or your close friends in your search for a life partner and do not take a decision unilaterally.
    Dont’s
    • Don't ignore the following behavior especially if it is without an acceptable explanation:
    Provides inconsistent information about age, interests, appearance, marital status, profession, employment, etc.
    Fails to provide direct answers to direct questions
    Appears significantly different in person from his or her online persona
    Never introduces you to friends, professional associates or family members

Using your own good judgment is your best bet because ultimately you are responsible for your personal experience. Trust your instincts and then move ahead with the right person!

If you do have an unpleasant experience you can always report it to the authorities.

Report any attacks or threats - Don't be embarrassed to report problems to the police. Remember, if you don't report them, the same thing could happen to someone else. Vikasmandalmulund.com will extend any support required by the Cyber Crime Cell in cases reported to them.

Through this initiative, www.vikasmandalmulund.com wishes to provide its users a very safe, secured and worry free environment for them to be able to find their coveted partner. To report fraud or misuse, write to us giving full details of your case. (write to us should point at support@vikasmandalmulund.com)