Customers can initiate return using Website.
Customers can initiate return within 30 days from Order Delivery.
Terms and Conditions:
Products being returned should be in good condition otherwise it will not be accepted by the Vikas Mandal Mulund. Products that cannot be returned.
The product that is in unsealed/opened/used condition.
Products marked as Non-returnable.
You can cancel an order by sending email to email@example.com. You will be able to cancel an order till the time it is dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.
Refund against Cancellation:
Customers shall get Refund against Cancellation of Order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card, or Net banking or Third Party Wallet. Payments once made are non-refundable, non-transferable and non-cancellable. Limited modifications to registered details on request.
Refund against Return:
In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup. Refund credited to the UPI ID entered by the customer at the time of initiating the return request. In case of transaction failure due to invalid bank account details, Vikas Mandal Mulund reserves the right to refund the amount to the account of the customer.
Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request. In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 7 to 15 working days. Kindly note that there may be delays in refund as they're handled by the Bank.
In case of any query related to refund, please call our customer service desk at 022-2163-4170 or email us at firstname.lastname@example.org